Janice L. Dreachslin, Ph.D.

Professor, Health Policy and Administration

Management

Expertise

    • U.S. and international healthcare policy and organization
    • Workforce diversity
    • Information technology and quality improvement

Education

    • Ph.D. - Wayne State University, Evaluation and Research
    • B.A. - Wayne State University, Sociology

Courses

    • BUSAD 530 – Biotechnology and Health Industry Overview
    • BUSAD/LEAD 556 – Diversity Leadership
    • MGMT 501 – Behavioral Science in Business

Research Interests

    • Management implications of workforce diversity
    • Comparative health systems
    • Information technology quality improvement
    • Healthcare provider organization

Citations

Books

Dreachslin, J.L.  Diversity Leadership.  Chicago:  Health Administration Press, 256 pages, ISBN 1-56793-046-8, June 1996.  Pages 145-150 also appear as: Dreachslin, J. “Diversity Leadership,” Journal of Nursing Administration, Volume 29, Number 6, pages 3-4 and 21, June 1999.

Peer Reviews of Diversity Leadership

Reviewed for Qualitative Health Research, 8(5):724, September 1998, by Deborah Ulmer, Ph.D., Associate Professor, Department of Family Practice, Virginia Commonwealth University.

Reviewed for the Journal of Health Administration Education, 17(4):333-335, Fall 1999, by Mary Richardson, Ph.D., Director, Graduate Program in Health Services Administration, University of Washington.

Articles Published in Refereed Journals

Curtis, E.F., & Dreachslin, J.L. (2008). Diversity management interventions and organizational performance: A synthesis of current literature. Human Resource Development Review, 7(1), 107-134.

Dreachslin, J.L. & Hobby, F. (2008). Racial and ethnic disparities: Why diversity leadership matters. Journal of Healthcare Management, 53(1), 1-12.

Dreachslin, J.L. & Lee, P. D. (2007). Applying six sigma and DMAIC to diversity initiatives. Journal of Healthcare Management, 52(6), 364-370.

Myers, V. L. & Dreachslin, J. L. (2007). Recruitment and retention of a diverse workforce: Challenge and opportunity. Journal of Healthcare Management, 52(5), 290-298.

Curtis, E.F. Dreachslin, J. L., & Sinioris, M. (2007) Diversity and cultural competence training in healthcare organizations: Hallmarks of success. Health Care Manager, 26 (3), 1-8.

Dreachslin, J. L. & Myers, V. L. (2007). A system’s approach to culturally and linguistically competent care.  Journal of Healthcare Management, 52(4), 220-226.

Dreachslin, J. L. (2007). The role of leadership in creating a diversity-sensitive organization. Journal of Healthcare Management, 52(3), 151-155.

Dreachslin, J.L. (2007). Diversity management and cultural competence: Research, practice, and the business case. Journal of Healthcare Management, 52(2), 79-96.

Dreachslin J.L., Maldonado R.W., & Dansky K.G. (2004). Racial and ethnic diversity: A focused research agenda for health services management.  Social Science and Medicine, 59(5), 961-971. 

Dreachslin, J.L. & Curtis, E.F. (2004). Factors affecting the career advancement of women and racially/ethnically diverse individuals in healthcare management. Journal of Health Administration Education, 21(4), 441-484.

Dansky, K., Maldonado, R.W., DeSouza G., and Dreachslin, J.L.  “Linkages Between Strategic Orientation and Diversity Management Practices: Diversity-Sensitive Orientation as a Moderating Influence,” Health Care Management Review, Volume 28, Number 3, pages 243-253, 2003.

Dreachslin J., Sprainer E., and Jimpson G.  “Communication: Bridging the Racial/Ethnic Divide in Health Care Management,” Health Care Manager, Volume 20, Number 4, pages 10-18, 2002.

Maldonado, R.W., Dreachslin, J.L,  Dansky, K., DeSouza, G., and Gatto M., "Racial/Ethnic Diversity Management and Cultural Competency: The Case of Pennsylvania Hospitals," Journal of Healthcare Management, Volume 47, Number 2, 2002.

Dreachslin J. and Agho A. “Domains and Core Competencies for Effective Evidence-Based Practice in Diversity Leadership,” Journal of Health Administration Education: Special Issue: The Future of Education and Practice in Health Management and Policy, Volume 19, Number 4, pages 131-148, 2001.

Dreachslin J., Jimpson, G., and Sprainer E.  “Race, Ethnicity, and Career Experiences in Healthcare Management,” Journal of Healthcare Management, Volume 46, Number 6, pages 397-410, 2001.

Dreachslin, J., Hunt, P., and Sprainer, E. “Workforce Diversity:  Implications for the Effectiveness of Health Care Delivery Teams,” Social Science and Medicine, Volume 50, pages 1403-1414, 2000.

Dreachslin, J.  “Diversity and Organizational Transformation:  Performance Indicators for Health Services Organizations,” Journal of Healthcare Management, Volume 45, Number 1, pages 427-439, 1999 .

Dreachslin, J., “Focus Groups as a Quality Improvement Technique:  A Case Example from Health Administration Education,” Quality Assurance in Education, Volume 7, Number 4, pages 224-232, 1999.

Dreachslin, J., Hunt, P., and Sprainer, E. “Communication Patterns and Group Composition:   Implications for Patient-Centered Care Team Effectiveness,” Journal of Healthcare Management, Volume 44, Number 4, pages 253-267, 1999.

Dreachslin, J., Hunt, P., and Sprainer, E. “Key Indicators of Nursing Care Team Performance:  Insights from the Front Line,” The Health Care Supervisor, Volume 17, Number 4, pages 70-76, 1999.

Dreachslin, J. “Conducting Effective Focus Group Research in the Context of Diversity:  Theoretical Underpinning and Practical Implications,” Qualitative Health Research, Volume 8, Number 6, pp. 813-820, 1998.

Dreachslin, J.  “Information Technology and Quality Improvement,” International Journal of Technology Management Special Issue Series on Management of Technology in Health Care,  Volume 15, Numbers 3, 4, & 5, pp. 237-255, 1998.

 Dreachslin J., Kobrinski E., and Passen A.  “The Boundary Path of Exchange:  A New Metaphor for Leadership,” Leadership and Organization Development Journal, Volume 15, Number 6, pp. 16-23, 1994. 

Dreachslin J. and Zernott M.  "The EC's Need for a Common Currency in Health Care Quality Assurance," International Journal of Health Care Quality Assurance, Volume 6, Number 3, pp. 20-23,  1993.

Also appears as:  Dreachslin J. and Zernott M.  "The EC's Need for a Common Currency in Health Care Quality Assurance," pages 149-154 in Europe Without Frontiers.   Normand and Vaughan, editors.  John Wiley & Sons, Ltd. January 1993.

Dreachslin J, Zernott M., Mendenhall S., and Nieuwenjuijsen E.  "Data Comparability Issues in International Research and Quality Assurance," Quality Assurance in Health Care. Volume 5, Number 2, pp. 143-156, 1993

Dreachslin J.  "Gender Bias and the Process of Care," Journal of Management in Medicine, Volume 6, No. 2, pp. 46-52, 1992.

Dreachslin J., Zernott M., Fenwick L., Wright P., and Canning B.  "Self-Governance and Cultural Change in NHS Hospitals," Journal of Management in Medicine, Volume 5, No. 1, pp. 6-15, 1991.

Dreachslin J., Zernott M., Fenwick L., Wright P., and Canning B.  "Management Information and Self-Governing NHS Hospital Trusts," Health Services Management Research, Volume 4, No. 1, pp. 2-9, 1991.

Dreachslin J.  "Critical Thinking:  Process is Outcome," Journal of Professional Studies, Volume 13, No. 1, pp. 33-43, Spring 1989.

Long M., Fischer J., and Dreachslin J. "A Comparison of the Resource Intensity of Inpatients in Urban and Rural Nonteaching Hospitals," International  Journal of Health Services, Vol. l8, No. 2, pp. 323-333, l988.

Dreachslin J. and Mendenhall S.  "The Seven Data Elements for Strategic Hospital Management," Health Management Forum, pp. 68-78, Fall 1986.

Long M., Dreachslin J., and Fischer J.  "Do Children's Hospitals Have a Case for Special Consideration in Reimbursement Policy?," Health Care Financing Review, pp. 55-63, Fall 1986.

Long M., Ament R., Dreachslin J., and Kobrinski E.  "A Reconsideration of Economies of Scale in the Health Care Field," Health Policy, Volume 5, pp. 25-44, 1985.

Ament R., Dreachslin J., Kobrinski E., and Wood W. "Three Case-Type Classifications: Suitability for Use in Reimbursing Hospitals," Medical Care, Volume 20, Number 5, pp. 460-467, May 1983.

Panyard C., Wolf K., and Dreachslin J.  "Source of Referral as an Indicator of Motivational Factors and Treatment Outcome with Drug-Dependent Clients," International Journal of the Addictions,  Volume 14, No. 5, pp. 645-656, 1979.

Articles Published in Non-Refereed Media

Dreachslin, J.L. & Kiddy, D. (2006). From conflict to consensus: Managing competing interests in your organization. Healthcare Executive, 21(6): 8-14.

Oszustowicz R. & Dreachslin J.L. (1984). Capital financing in prospective payment. Healthcare Strategic Management, 2(3), 9-13.

Dreachslin J.L. & Kobrinski E. Competitive forces in hospital care: The physician's administrator's roles. Michigan Hospitals, 19(8), 24-26.

Articles in In-House Organs

 Hobby, F. and Dreachslin, J. L. “Diversity and Disparities: Separate But Equal Challenges for 21st Century Health Care,” Bridges: Institute for Diversity Newsletter, 2007.

Dreachslin, J. “Diversity Leadership: Preparing Health Care Administrators for Practice in the New Millennium,” AUPHA Exchange, January/ February 1997, pages 1 & 5. (Newsletter)

Papers Presented at Technical and Professional Meetings

Janice L. Dreachslin, Ph.D., Diversity and Disparities: A Call to Leadership for 21st Century Health Care, an invited executive briefing for the American Hospital Association (AHA) Annual Meeting in Washington, D.C., April 28, 2009 (Presenter) 

Janice L. Dreachslin, Ph.D., Diversity and Disparities: Parallel Challenges for 21st Century Health Care, an invited keynote address for the Institute for Diversity in Health Management Annual Meeting in San Antonio, Texas, June 19-20, 2008 (Presenter) 

Anna Whelan, Ph.D., Janice L. Dreachslin, Ph.D., and Robert Weech-Maldonado, Ph.D., “Diversity Management in Health: Cross National Organisational Study,” a refereed research presentation for the 8th International Conference on Diversity in Organisations, Communities and Nations in Montreal, Canada, June 17-20, 2008 (co-author)

Janice L. Dreachslin, Ph.D., Diversity and Disparities: Parallel Challenges for 21st Century Health Care, an invited keynote address for the Institute for Diversity in Health Management Annual Meeting in San Antonio, Texas, June 19-20, 2008 (presenter)

Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Janice L. Dreachslin, PhD, “Cultural Competency Framework in Health Organizations: Measurement, Practices & Impact on Patient Experiences with Care,” an invited research symposium for the Academy of Management Annual Research Meeting in Washington, D.C., June 8, 2008 (presenter and co-author)

Robert Weech-Maldonado, MBA PhD, Janice L. Dreachslin, PhD, Marc N. Elliott, PhD, Cameron Schiller, Allyson Hall, PhD, Ron D. Hays, PhD, “Cultural Competency Assessment Tool for Hospitals (CCATH): Survey Field Data from California Hospitals,” a refereed oral presentation for the symposium Evaluating Cultural Competence in Patient Satisfaction at the American Public Health Association annual meeting in Washington, D. C., November 5, 2007. (Presenter)

Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Janice L. Dreachslin, PhD, Cameron Schiller, Allyson Hall, PhD, Ron D. Hays, PhD, “Organizational and Market Characteristics Associated with Hospital's Adherence to the CLAS Standards,” a refereed oral presentation for the symposium Evaluating Cultural Competence in Patient Satisfaction at the American Public Health Association annual meeting in Washington, D. C., November 5, 2007. (Co-author)

Janice L. Dreachslin, Ph.D., Ellen Foster Curtis, DBA, Marie Sinioris, MPH, “Diversity leadership development and organizational performance: Designing effective interventions,” a refereed oral presentation at the American Public Health Association annual meeting in Boston, Massachusetts, November 7, 2006. (Presenter)

Anna Whelan, Ph.D., Robert Weech-Maldonado, Ph.D., and Janice L. Dreachslin, Ph.D., “Racial/ethnic diversity management and cultural competence: A comparison of urban hospital performance in Australia and the United States,” a refereed oral presentation at the American Public Health Association annual meeting in Boston, Massachusetts, November 8, 2006. (Presenter)

Robert Weech-Maldonado, Ph.D., Janice L. Dreachslin, Ph.D., Julie Brown, Kelly Sand, and Ron D. Hays, Ph.D., “Development and evaluation of a cultural competence assessment tool for hospitals (CCATH),” a refereed oral presentation at the American Public Health Association annual meeting in Boston, Massachusetts, November 8, 2006. (Presenter)

Dreachslin, J.L. “Essential Linkages: Diversity Leadership, Cultural Competence, and Racial/Ethnic Disparities in Health Care,” an invited keynote address for the Building Diversity in the Leadership of Health Care Organizations Forum at Simmons College, Boston, Massachusetts, October 5, 2005. (Presenter)

Dreachslin, J.L. “Promoting Women in Healthcare Leadership: How Much (and What Kind of) Special Mentoring Do They Really Need," an invited panel presentation for the Women in Healthcare Management Forum at the Association of University Programs in Health Administration (AUPHA) Annual Meeting in San Diego, California, June 3-6, 2004. (Principal Investigator and Presenter)

Dreachslin, J.L. and Foster Curtis, E. “Study of Factors Affecting the Career Advancement of Women and Racially/Ethnically Diverse Individuals in Healthcare Management,” an invited luncheon plenary presentation sponsored by the National Center for Healthcare Leadership (NCHL) at the Association of University Programs in Health Administration (AUPHA) Annual Meeting in Nashville, Tennessee, June 26-29, 2003. (Principal Investigator and Presenter)

Dansky, K., Maldonado, R.W., DeSouza G., and Dreachslin, J.L. “Linkages Between Strategic Orientation and Diversity Management Practices: Diversity-Sensitive Orientation as a Moderating Influence,” accepted by the Health Care Administration Division for presentation in an interactive session at the Academy of Management annual meeting in Denver, August 11-14, 2002. (Co-Author and Co-Presenter)

Dreachslin, J.L. “Diversity Leadership: Good Values, Good Business, Good Sense,” an invited keynote address at the Institute for Diversity in Health Management Annual Meeting in Chicago, Illinois, July 11, 2002.

Dreachslin J., Jimpson, G., and Sprainer E. “Race, Ethnicity, and Career Experiences in Healthcare Management,” a peer reviewed presentation accepted by the Organization Development and Change section and presented in an interactive session at the Academy of Management annual meeting in Washington, D.C., August 3-8, 2001. (Presenter)

Dreachslin, J.L., Maldonado, R.W., DeSouza, G. and Dansky, K. “Racial/Ethnic Diversity Management of Pennsylvania Hospitals”, a poster presentation at the first annual regional research conference “Current Opportunities and Trends in Health Research for a Diverse America”, convened by The Center of Excellence on Minority Health at the University of Pennsylvania School of Medicine, July 13, 2001 (Co- Presenter and Co-Principal Investigator)

Dreachslin, J.L. and Agho, Austin. “Domains and Core Competencies for Effective Evidence Based Practice in Diversity Leadership,” an invited presentation at the AUPHA (Association of University Programs in Healthcare Administration) Annual Meeting in the Plenary Session entitled, “Reporting on the Educational Outcomes Initiative with Faculty Forums” in Atlanta, Georgia, June 7, 2001. (Presenter)

Dreachslin, J.L. “Diversity Leadership: An Agenda for Change,” an invited presentation at the first international Conference on Diversity in Health: Sharing Global Perspectives, in Sydney, Australia, May 28-30, 2001. (Presenter)

Dreachslin, J.L. (with contributions by Augustine Agho, Ph.D., Florida A&M University), “Domains and Core Competencies for Effective Evidence Based Practice in Diversity Leadership,” an invited presentation at the AUPHA (Association of University Programs in Healthcare Administration) National Summit on the Future of Education and Practice in Health Management and Policy, in Orlando,Florida, February 8-10, 2001. (Presenter)

Dreachslin, J.L., Maldonado, R.W., DeSouza, G. and Dansky, K. “Managing Racial and Ethnic Diversity in Health Care Organizations”, a peer-reviewed presentation at the American Public Health Association (APHA) annual meeting in Boston, Massachusetts, November 12-16, 2000. (Co-Principal Investigator)

Dreachslin, J.L. “ Challenges and Successes of Conducting Cultural Competence Assessments,” an invited roundtable presentation at the the 2nd National Quality Health Care for Culturally Diverse Populations Conference in Los Angeles, California, October 11-14, 2000. (Presenter)

Dreachslin, J.L., Maldonado, R.W., DeSouza, G. and Dansky, K. “Assessing Racial/Ethnic Diversity Management in Health Care Organizations,” a peer-reviewed presentation at the 2nd National Quality Health Care for Culturally Diverse Populations Conference in Los Angeles, October 11-14, 2000. (Presenter)

Dreachslin, J.L. “Race, Ethnicity, and Healthcare Management: The Need for a Focused Research Agenda,” presented as a member of the Diversity Faculty Forum panel on “Ending Racial Disparities in Health: What Role Can Health Care Management Programs and their Partners Play,” at the Association of University Programs in Health Administration (AUPHA) annual conference, in Los Angeles, California, June 25, 2000. (Presenter)

Dreachslin, J.L. “Meeting the Diversity Challenge: Strategies for Success,” a peer-reviewed presentation at the 35th Annual Conference of the Pennsylvania Association of Non-Profit Homes for the Aging, Valley Forge, Pennsylvania, May 1998. (Presenter)

Dreachslin, J.L. “Cultural Competence and Quality Improvement: How Diversity Leadership Improves Customer Satisfaction,” a peer-reviewed presentation at the 13th Annual Educational Conference of the National Association of Health Services Executives, Philadelphia, Pennsylvania, April 1998. (Presenter)

Dreachslin, J.L., Hunt, P.L., and Sprainer, E. “Cross- Cultural Communication: Implications for the Effectiveness of Patient- Centered Care Teams,” a peer- reviewed presentation at the 125th Annual Meeting of the American Public Health Association, Indianapolis, Indiana, November 1997. (Presenter)

Dreachslin, J.L., Hunt, P.L., and Sprainer, E. “Communication Patterns and Group Composition: Implications for the Effectiveness of Patient Centered Care Teams and Strategies for Improvement” a peer- reviewed poster presentation at the 14th Annual Meeting of the Association for Health Services Research, Chicago, Illinois, June 1997. (Presenter)

Dreachslin, J.L., Caroselli, M., Baker, M.J., and Heinlein, J.S. “Comparative Health Systems: An AuthorWare- Generated Multimedia Computer Based Tutorial,” a peer- reviewed poster presentation at the Annual Meeting of the Association of University Programs in Health Administration, Chicago, Illinois, June 1997. (Presenter)

Dreachslin, J.L. and Jones, A. “Taking Diversity Initiatives from Strategic to Action Planning,” a peer-reviewed presentation at the Enhancing Minority Attainment VI Conference, Indiana University Kokomo, September 1996. (Co-presenter)

Dreachslin, J.L. “Diversity Leadership”, a peer- reviewed poster presentation at the 13th Annual Meeting of the Association for Health Services Research, Atlanta, Georgia, June 1996. (Presenter)

Dreachslin, J.L. and Hunt, P.L. “Diversity Education in Healthcare: Where Do We Start?” a peer- reviewed presentation at the Annual Meeting of the American Society of Healthcare Education and Training and the American Society for Healthcare Human Resources Administration, Washington, D.C., July 1995. (Co- presenter)

Dreachslin, J.L. and Hunt, P.L. “Diversity and the Future of Public Health,” a peer- reviewed presentation at the 122nd Annual Meeting of the American Public Health Association, Washington, D.C., October/ November 1994. (Co-presenter)

Dreachslin, J.L. "U.S. Health Care Reform: Lessons From Abroad," a peer-reviewed presentation at the 121st Annual Meeting of the American Public Health Association, San Francisco, October, 1993. (Presenter)

Dreachslin, J.L. "Diversity Leadership for Health Care Executives," a peer-reviewed presentation at the 121st Annual Meeting of the American Public Health Association, San Francisco, October, 1993. (Presenter)

Dreachslin, J.L., Kobrinski, E., and Passen, A. "The Boundaries of Exchange Management," a peer-reviewed presentation at the Academy of Management Annual Meeting, Atlanta, Georgia, August, 1993. (Presenter)

Dreachslin, J.L. and Zernott, M. "The EC's Need for a Common Currency in Health Care Quality Assurance," a peer-reviewed presentation at the 2nd Annual Public Health Forum of the London School of Hygiene and Tropical Medicine entitled Europe Without Frontiers: The Implications for Health, London, England, April, 1992. (Presenter)

Dreachslin J, Zernott M., Mendenhall S., and Nieuwenjuijsen E. "Data Comparability Issues in International Research and Quality Assurance," a peer-reviewed presentation at the 8th International Symposium of the International Society for Quality Assurance in Health Care, Washington, D.C., May, 1991. (Presenter)

Dreachslin, J.L. "International Research: Implications for Healthcare Policy, Management, and Clinical Practice in Michigan," a peer-reviewed panel presentation at the 95th annual meeting of the Michigan Academy of Science, Arts, and Letters, Ypsilanti, Michigan, March, 1991. (Presenter)

Dreachslin J., Zernott M., Fenwick L., Wright P., and Canning B. "Management Information and Self-Governing NHS Hospital Trusts," a peer-reviewed presentation at the 1990 Annual Meeting of the Association of University Programs in Health Administration, Chicago, llinois, April, 1990. (Presenter)

Dreachslin, J.L. "Self-Governance in the British National Health Service: Background and Implications," a peer-reviewed presentation at the 94th annual meeting of the Michigan Academy of Science, Arts, and Letters, Albion, Michigan, March, 1990. (Presenter)

Dreachslin, J.L. "Student Generated Management Theories," a peer-reviewed presentation at the 17th Annual Organizational Behavior Teaching Conference, Richmond, Virginia, June, 1990. (Presenter)

Dreachslin, J.L. "Medical Record Practitioner's Role in Managing Case Mix with Hospital Administration," a seminar presentation conducted in New Orleans, Louisiana, for the American Medical Record Association Annual Meeting, October 16, 1985. (Presenter)

Dreachslin, J.L., Long, M., and Fischer, J. "Preparing for DRGs: The NACHRI Case Mix Classification Project," an invited presentation for the 1984 NACHRI Annual Meeting, Wilmington, Delaware, September 21, 1984. (Presenter)

Dreachslin, J.L., Long, M., and Fischer, J. "DRGs and Children's Hospitals: An Adult Dosage for the Pediatric Patient? " an invited presentation for the 1983 NACHRI Annual Meeting, Newport Beach, California, September 29,1983. (Presenter)

Dreachslin, J.L. "The Patient as Product: A Technique to Evaluate Case Mix Complexity for Reimbursement Maximization in the Hospital Industry," a peer- reviewed panel presentation conducted in Baltimore, Maryland, for the Evaluation Research Society Annual Meeting, September 1982. (Presenter)