Help Desk Employment

Information Services Help Desk Employment

The Information Services Department at Penn State Great Valley is looking for eager, energetic, and resourceful men and women to assist students, staff, and faculty in the use of Penn State computing and audio visual resources.  Candidates for employment should be willing to work from 15-20 hours/week including Saturdays.  You can expect exposure to wide variety of skills that will assist your understanding of the academic arena as well as computers, networks, and audio/visual resources.

About the Help Desk at Penn State Great Valley

The Information Services Help Desk provides comprehensive computer and audio/visual support to the Penn State Great Valley community.   The Help Desk helps to resolve questions such as network services, the use of common office applications, and assisting students with Penn State ’s unique student services.  As the first level of all technical assistance on campus, Help Desk consultants have the support of the entire Information Services staff at Penn State Great Valley and the entire University-wide help resources. 

Responsibilities

We require positive, resourceful, team-oriented men and women to handle inquiries on the phone, via e-mail, and in person.   You will be required to display flexibility and mature decision-making abilities as you confront a variety of interesting, fun, and challenging problems.  We don’t expect our consultants to be able to handle every problem – that’s why there’s a support team.  But we do expect our consultants to want to learn, and apply what they’ve learned to each situation.   

Our Help Desk Consultants  

  • Are energetic and enthusiastic about working on and learning about computers
  • Have strong communication and customer service skills
  • Have working experience and varied technical backgrounds in PCs, Linux, and MAC.
  • Can work 15-20 hours a week including evenings and Saturdays.

Apply today

To apply, e-mail your résumé to Mr. Chong So at cxs184@psu.edu, fax it to 610-725-5222, or submit it in person in the Computing Services Center.