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Lean Six Sigma for Service Industries, Technology Groups, Health Care Sectors, Office Environments, and Manufacturing Business

 (Program update coming soon)

Program Overview
Lean Six Sigma is a fundamental for continuous improvement in any Service industry, Technology group, HealthCare sector, Office environment, or Manufacturing business. This three-course program will provide students with the tools necessary to better position their company or organization to exceed their customers’ expectations in the areas of:  

  • Improving your Services
  • Process Improvement
  • Information Flow
  • Quality Designs
  • On-time Delivery
  • Eliminating Waste
  • Product Flow 
  • Team Work and Time Management

The process management and elimination of waste principles, offered throughout this series of courses, will provide increased customer satisfaction. Your company or organization’s financial performance will be positively influenced through that higher level of satisfaction.

The three-courses in this program blend the classroom experience with instructor led hands-on exercises. These exercises are designed to give the participants a series of tools that can be immediately applied in their workplace environment.

Who should attend

Each of these courses offers in-depth training on specific topics of Lean Six Sigma. They are targeted towards team members who currently or soon will be, responsible for applying these unique skills, in addition to those students who will be responsible for implementing continuous improvement processes and projects within their company or organization.

 Tuition  - $590 per course; each course meets 7 sessions (21 hours each)

Course Descriptions

Course 1 - Lean Six Sigma Theory and Application

This course will provide students with an introduction to Lean Six Sigma and the tool sets of Team Work and Time Management, Statistical Analysis, Elimination of Waste, and Process Management.  

Sampling of topics covered: 

The magnitude of improvement of progressing from a One Sigma to a Three Sigma to a Six Sigma company will be explained along with the philosophies of the Lean and Six Sigma gurus such as Deming and Crosby. The path to continuous improvement will be presented by explaining the proven approaches of DMAIC (Design, Measure, Analyze, Improve, Control) and PDCA (Plan, Do, Check, Act) and the five fundamentals of Lean. Various tool sets such as, Visual Management, Value Stream Mapping, Kaizen, and Kanban will be demonstrated to show how to reduce waste.  This course is taught in a computer lab where the mathematical concept of variance and its application to statistics is presented in an easy to understand format.  The calculation of the standard deviation is introduced and tied to the philosophy of Six Sigma with an explanation of the magnitude of improvement each additional Sigma value has on customer satisfaction, quality and business performance.  Statistical process control is also the focus of this session.

Prerequisites
Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel and Mini-Tab. This portion of the course is not graded. 

Course 2: Lean Six Sigma for Continuous Improvement

During this course, students will be introduced to the five techniques that will give them the tools to improve safety (the 6th S), increase communications, enhance teamwork, improve morale, increase productivity, and decrease costs; all while adding value to their customer.  In addition, to the tools presented, the material will offer a cross-functional approach that includes the disciplines of service, research, development, suppliers, manufacturing, marketing/sales and distribution.  This process drives the voice of the customer all the way through the service sector or product development activities into the market place. Advanced Statistics and application of process improvement in the areas of Five S+1 and Quality Function Deployment, are also covered. This course will also review the methodology of Failure Mode and Effects Analysis (FMEA) which has been an area of great interest to the Service industries, Technology groups and  HealthCare sectors. FMEA is a systematic group of activities intended to:

  1. Recognize and evaluate the potential failure of a service, product or process and the effects that failure can have.
  2. Identify actions that could eliminate or reduce the chance of a potential failure occurring.
  3. Document the entire process of FMEA.

Prerequisites
Course 2 (Lean Six Sigma for Continuous Improvement) requires completing Course 1 (Lean Six Sigma Theory and Application) or demonstrated experience with Lean Six Sigma. Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel. This portion of the course is not graded.

For more information, call 610-648-3281.

Call 610-648-3274 to register.  Register for SYSEN 5606 before August 20 to receive a $50 discount.

Fall 2013/ Spring 2014 Schedule

Course #

Course Title 

Sessions

Times

Fall I

Fall II

SYSEN 5606

Lean Six Sigma Theory and Application 

7

6:00 - 9:00 p.m.

 Wed., 8/28 - 10/9
$590  		  

SYSEN 5605

Lean Six Sigma for Continuous Improvement 
Prerequisite: Lean Six Sigma Theory and Application or
demonstrated experience with Lean Six Sigma

7

6:00 - 9:00 p.m.

  Wed., 10/23 - 12/11
(no class 11/28)
$590

Course #

Course Title 

Sessions

Times

 Spring I
SYSEN 5625
 Lean Six Sigma Customer Driven

7

6:00 - 9:00 p.m.

 Wed., 1/8 - 2/19
$590